Monthly Renewing Subscriptions
If you would like to receive a refund, you must request it prior to the start of order processing and shipping, before the 4th of the shipping month. Please allow 3 or more business days for us to process your request. Refunds are unavailable for boxes that have already shipped or set to ship in 3 business days or less.
If you have missing items or the box is damaged, we'll be happy to help you out! Please contact us by clicking the "Help" button on the bottom-right hand corner of any page, or email firstname.lastname@example.org
Quarterly (3-Month), Biannual (6-Month), & Annual (12-Month) Renewing Subscriptions
Full refunds are unavailable for extended 3, 6 or 12 month subscriptions that have already begun shipping. If you have been renewed for an extended plan, you can receive a full refund as long as your first box has not been shipped. There will be a cancellation fee of $7.50 per remaining box after the first box in a period has shipped. You can read more details here.